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TipSee FAQ & Support Guide

Get instant answers to your TipSee tip tracker questions. Master the best tip tracking app with our comprehensive support guide for servers, bartenders, and service industry professionals.

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Frequently Asked Questions

Everything you need to know about using TipSee tip tracker app effectively

TipSee Advertising Policy Explained:

Types of Ads in Free Version:

  • Banner ads: Small ads at the bottom of screens
  • Interstitial ads: Full-screen ads that appear occasionally (similar to YouTube ads)

Smart Ad Display System:

  • No popup ads when first opening main pages (Summary, Calendar, Add/Edit)
  • Interstitial ads can be closed within seconds
  • No timer-based ads - stay on pages as long as needed
  • Ads only appear during page navigation

How to Remove Ads:

Option 1 - Watch Video: Remove interstitial ads and unlock ALL PRO features by watching a short video when you first open the app.

Option 2 - Subscribe: Remove both banner and interstitial ads with any subscription plan (starting at $1/month for Wages feature).

We apologize for any inconvenience, but ads help us keep TipSee free while covering development and server costs. We welcome your feedback through the app's feedback form.

Two Methods to Track Overtime in TipSee:

Method 1: Separate Overtime Job (Recommended)

  1. Create a new job called "JobName-OT" (e.g., "Server-OT")
  2. Enter regular hours under your main job (e.g., 4h 34m)
  3. Enter overtime hours under the overtime job (e.g., 2h 18m)
  4. Both entries appear separately on Calendar and combine in Tip Reports

Benefits: Clear separation of regular vs overtime hours, detailed reporting

Method 2: Optional Items Tracking

  1. Go to OPTIONS → Optional Items To Track
  2. Enable "Tips from Other Dept" and rename it to "Overtime Pay"
  3. Enter your overtime pay amount (not hours) when logging daily tips
  4. Results appear in Tip Reports as additional income

Benefits: Single job entry, direct pay amount tracking

Example: If you worked 6h 52min total with 2h 18min overtime, Method 1 shows two separate calendar entries, while Method 2 shows one job entry with additional overtime pay tracked.

🔒 Recommended Security Solution

We highly recommend using a dedicated app lock application like AppLock to secure TipSee and other sensitive apps on your device.

Why Use AppLock?

  • Specialized in app security with 50+ million users
  • Continuously updated security features
  • Protects multiple apps with one solution
  • Pattern, PIN, or fingerprint protection options

App security specialists focus entirely on protection features, making them more reliable than built-in app locks. This ensures your sensitive tip and income data stays private.

📊 TipSee Uses Decimal Time System

3.50 hours = 3 hours and 30 minutes (3:30)

The decimal system means .5 = half of 60 minutes = 30 minutes

Common Decimal Time Conversions:

0.25 = 15 minutes

0.50 = 30 minutes

0.75 = 45 minutes

4.25 = 4h 15m

6.75 = 6h 45m

8.50 = 8h 30m

💡 Pro Tip: Separate Hours and Minutes

For accuracy, we recommend entering hours and minutes separately in the app rather than using decimal format.

Multiple Shifts Same Day:

If you work multiple shifts and enter 3.5 hours twice, TipSee automatically totals to 7 hours for that day on your calendar and reports.

Two Ways to Track Bi-Weekly Wages in TipSee:

Method 1: Automatic Wage Calculation (PRO Feature)

  1. Go to "Wage and Job Setup" in PRO features
  2. Enter your hourly wage rate
  3. TipSee automatically calculates wages based on hours worked
  4. Wages are added to your tips for comprehensive income tracking

Best for: Hourly employees who want automated wage calculations

Method 2: Manual Paycheck Entry

  1. Go to "Optional Items to Track"
  2. Change "Paid by Credit Card" text to "Wages" or "Paycheck"
  3. Enter your bi-weekly paycheck amount on paydays
  4. Can separate tips and wages or enter total paycheck amount

Best for: Employees with varying wage amounts or salary workers

✅ Flexible Tracking Options

  • Enter total paycheck amount bi-weekly
  • Separate wages from tips for detailed tracking
  • Both methods appear in comprehensive tip reports
  • Perfect for restaurant workers receiving tipped wages

🚨 Critical: Regular Backups Recommended

We highly recommend sending yourself a backup file weekly to protect against phone loss, theft, or failure.

TipSee Data Backup Options:

📧 Local Backup (Email Method)
  • Generate backup file within TipSee app
  • Email backup file to yourself weekly
  • Store backup files in a dedicated folder
  • Works for reviewing historical data
☁️ Server Backup (Recommended)
  • Highly encouraged for ALL users
  • Automatic backup to secure servers
  • Easy restore when switching phones
  • Protection against complete data loss
  • Sync between multiple devices

📱 New Phone Setup Process:

  1. Download TipSee on your new device (Google Play/App Store tracks your purchases)
  2. If using server backup: Simply restore from your account
  3. If using email backup: Import your most recent backup file
  4. All your tip tracking history transfers seamlessly
🔄 Multi-Device Sync

TipSee supports syncing between multiple devices, perfect for users who switch between phone and tablet for tip tracking.

Multiple Ways to View Tip Income Totals in TipSee:

📊 Summary Page Dashboard
  • Daily: Today's tip total
  • Weekly: Current week earnings
  • Monthly: This month's income
  • Yearly: Year-to-date totals

Tap any summary block title for detailed breakdowns

📈 Interactive Popups
  • Weekly popup: Shows each week's total
  • Monthly popup: Displays monthly breakdowns
  • Custom periods: Select specific timeframes
  • Wages + Hours: Combined totals at bottom

🎯 Advanced Reporting Options:

1. Weekly Income (OPTIONS menu): Dedicated weekly income tracking and analysis

2. Tip_Report: Comprehensive reporting with customizable date ranges and detailed breakdowns

3. Summary Page Blocks: Quick-access dashboard with interactive period selection

💡 Pro Tip for Better Tracking:

Each summary block shows total wages and total hours worked for the selected period, giving you complete income visibility including hourly performance metrics.

🎉 Got a Promotion or Raise? Here's How to Update TipSee:

Properly handling wage changes ensures accurate historical data and correct future calculations.

Step-by-Step Wage Update Process:

📅 Step 1: Close Old Job Period
  1. Select your existing job (e.g., "Server Job")
  2. Choose "Edit" option
  3. Enter an End Date - the last day before your raise
  4. Save changes to preserve historical wage data
➕ Step 2: Create New Job Entry
  1. Select "+" to add a new job
  2. Use same job name (e.g., "Server Job") or add version (e.g., "Server Job v2")
  3. Set Start Date as first day with new wage
  4. Enter your new higher hourly wage
  5. Optionally change color code to distinguish periods
  6. Save your new job configuration

🎯 Benefits of This Method:

  • Preserves History: Previous wage data remains accurate
  • Accurate Calculations: Future tips calculated with correct wage
  • Clear Timeline: Visual distinction between wage periods
  • Reporting Accuracy: Historical reports show correct wages for each period
💡 Pro Tips:
  • Use different color codes to easily identify wage periods on calendar
  • Consider adding raise date to job name for easy reference
  • Keep detailed notes about promotion details in job description

📱 Checking Your TipSee Version

Go to the "About Us" page in the main menu to see your current TipSee app version number.

🔄 Why Keep TipSee Updated:

  • New Features: Access latest tip tracking enhancements
  • Bug Fixes: Improved stability and performance
  • Security Updates: Better protection for your financial data
  • Compatibility: Works with latest iOS/Android versions
🚀 How to Update TipSee:
  • Android: Open Google Play Store → Search "TipSee" → Tap "Update"
  • iPhone: Open App Store → Go to "Updates" → Find TipSee → Tap "Update"
  • Auto-Updates: Enable automatic app updates in your device settings

⚠️ Important: Cancel Through Your App Store

TipSee subscriptions must be cancelled through the platform where you originally purchased (Apple App Store or Google Play Store), not within the TipSee app itself.

🍎 Cancel Apple/iOS Subscription
  1. Open iPhone Settings
  2. Tap your Apple ID at top
  3. Select "Subscriptions"
  4. Find TipSee subscription
  5. Tap "Cancel Subscription"
→ Apple's Official Guide
🤖 Cancel Android/Google Subscription
  1. Open Google Play Store
  2. Tap Menu → "Subscriptions"
  3. Find TipSee subscription
  4. Tap "Cancel subscription"
  5. Follow prompts to confirm
→ Google's Official Guide
📅 Important Cancellation Notes:
  • You'll retain PRO features until current billing period ends
  • Cancel before renewal date to avoid next charge
  • Your tip data remains saved even after cancellation
  • You can resubscribe anytime to restore PRO features

🚨 Protect Yourself from Income Misreporting

Some employers may over-report your income from wages and tips. Accurate records help you verify reported income and catch discrepancies.

Key Benefits of Detailed Tip Tracking:

💼 Financial Protection
  • Verify employer tax reporting accuracy
  • Support tax filing with precise records
  • Track actual vs. reported income
  • Protect against over-taxation
📊 Personal Finance Benefits
  • Budget planning with real income data
  • Track earning trends and patterns
  • Loan applications with income proof
  • Performance analysis by shift/day
🏆 Show Off Your Success

Many TipSee users are proud of their earnings! For Android users, we offer a TipSee Widget for your home screen to display weekly, monthly, and yearly tip totals.

⚖️ Privacy vs. Protection Balance

While some users prioritize privacy, maintaining accurate tip records provides crucial financial protection and empowerment in the service industry.

✅ Yes! TipSee Automatically Combines Multiple Daily Entries

Perfect for servers, bartenders, and delivery drivers working multiple shifts or breaks throughout the day.

How Multiple Tip Entries Work:

📱 From HOME Page Entry
  • Enter tips from lunch shift: $45
  • Later, enter tips from dinner shift: $67
  • TipSee automatically combines: $112 total
  • Calendar shows daily total, not individual entries
📅 Display and Tracking
  • Calendar Page: Shows combined daily total
  • Add/Edit Page: Shows combined total for editing
  • Individual Shifts: Can be tracked separately if needed
  • Hours Worked: Also combine automatically
🔧 Need to Adjust Totals?

If the daily total looks incorrect, you can manually adjust it on the Add/Edit page to ensure accuracy.

💡 Perfect For:
  • Double shifts (lunch + dinner)
  • Multiple delivery runs
  • Split shifts with breaks
  • Bartenders working different sections
  • Servers covering multiple tables throughout day

📊 Understanding TipSee Calendar Display

TipSee shows two important numbers on your calendar to give you complete daily income visibility.

🥇 Top Number: Tips + Tips/Hour
  • Total tips earned that day
  • Tips per hour rate calculation
  • Based on hours you entered
  • Shows your tip efficiency

Example: $85 tips (worked 6 hours = $14.17/hr)

🥈 Second Number: Tips + Wages
  • Combined total of tips + hourly wages
  • Only appears when "Wage and Job Setup" is configured
  • Shows complete daily income
  • Calculated from your hourly wage settings

Example: $85 tips + $60 wages = $145 total

📋 How Wage Calculations Work:

⚙️ Automatic Wage Calculation Example

Your Setup: $10/hour in "Wage and Job Setup"

Hours Worked: 6 hours that day

Tips Earned: $85

Calculated Wages: 6 hours × $10 = $60


Calendar Display:

• Top number: $85 tips ($14.17/hr tip rate)

• Bottom number: $145 total income ($85 tips + $60 wages)

🎯 Why This Dual Display Matters:
  • Performance Tracking: See tip efficiency per hour
  • Total Income: Complete daily earnings picture
  • Budgeting: Plan with full income knowledge
  • Tax Planning: Separate tips from wages for reporting
💡 Pro Tip:

If you only see one number, you haven't set up "Wage and Job Setup" yet. This is optional but recommended for complete income tracking, especially for tipped employees receiving hourly wages.

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