Tipsee FAQ

 

Frequently Asked Questions For:  TipSee

1.

Why so many Ads? 

The basic App has two types of ads:

Banner ads at the bottom of the page, and Interstitial Ads that will pop up from time to time. 

What if I don’t want Ads?

  1. When you first open the App, if you “Watch A Video”.  You not only get access to the pro features, but the pop up Interstitial Ads are removed.
  2. When you sign up to one of the subscription plans (eg Wages, say for $1/month), than both the Banner ads and Interstitial popup ads are removed.

 

The best way to explain this, is Cable TV.  There was a time when if you subscribed to cable TV there were no commercials.  Now of course, there are more commercials than ever. 

 

We apologize for the inconvenience, but we have had to do this to cover our increased expenses, while still trying to provide the app for free.  

2.

How to record overtime - ALL User

My last shift was 6h 52 min. 2hr and 18m of that was OT. How do I record that?

Create another Job, eg JobName-OT  and enter the your overtime Hours separately.

When you work overtime, enter the number of hours for overtime separately from the normal hours.  Eg enter the hours for JobName (4h 34m), and JobName-OT (2hr 18m).

This will track your normal hours and your overtime hours separately, which will get summed together in the Tip_Report page.

 

Alternatively, you can do the following:

In the main menu, under OPTIONS/Optional_Items_To_Track, create “Overtime Pay”.      Select one of the two check boxes(eg Tips from Other Dept) and change the text field to “Overtime Pay”. 

At the end of each day with overtime, you would enter the total of the amount of overtime pay along with your tip data.  

So if you worked 2 hours and 18m overtime for the day, you would enter the amount of overtime pay, eg overtime pay is (overtime pay amount for 2hr and 18m) 

Both Alternatives show on the Tip_Report page.  Alternative 1 will display the results on the Calendar page as two separate jobs.  Alternative 2 will display the results on the calendar page using one job

3.

What can I do to keep my information safe from prying eyes?

First, we highly recommend you use one of the many available apps, like AppLock, since this is all they do, they put a lot of time and effort into making it right, and have more than 50 Million users.

4.

When entering my “hours worked” I am able to use a decimal. If I use a number like 3.50 hours does the system interpret that as 3 hours and 50 minutes or does it interpret it as 3 hours and 30 minutes?

We are using decimal system, which means you can enter 3.5 hrs.  This means the app will use this to mean: 3 hours and 30 minutes (3:30), eg half of 60min.  We all users to enter the hours and minutes separately.

 

On the Tip page you can add multiple tips, so if you worked 2 shifts on the same day and entered 3.5 hrs twice, it would total to 7 hours for the day.

5

Do you have a feature that will break up the month to bi weekly pay, for people that receive there tips on a paycheck.

With the PRO features, you can set it up to add your wages to your tips by entering your hourly rate under “Wage and Job Setup”.

 

Alternatively under “Optional Items to Track”, you can change the text for “Paid by Credit Card” to Wages. This information would be added to the Tips for those days you enter tip information, eg on each pay day. Another words, your paycheck can be entered bi weekly, either as a whole or broken out separately for tips and wages.

6

Can I transfer my data to a different phone if I get a new one.

We highly recommend you send yourself a backup file to yourself once a week or so, in case your phone gets lost, stolen or fails or just to review.

 

We do not require, but highly encourage ALL users to backup their data on our Server.   All data is backed up locally to your phone, but should the phone be turned in when you get a new phone all your data will be lost.  Once your data is backed up remotely, then you only need to import the most recent file.

 

Since google keeps track of the apps you purchase you can download the paid version to multiple devices.  TipSee even has an option to sync between multiple devices.

7

Is there a way to view totals by the week?

There are several ways: 

1)"Weekly Income" under OPTIONS, 2)Tip_Report,

3)Summary page:

There are 4 summary blocks that display the tips for the day, week, month and year-to date on the Summary page. If you tap on the title bar for each block, a pop up will appear.  The popups for week will display the amount for each week. For the Month, the popup will display the amount next to each month. To view this information in the summary box, select any particular week, month or year from the table.

 

The bottom of each of the summary blocks displays the total wages and total hours for the period selected.

8

I’ve recently gotten a promotion and with that a raise, but I can’t change my hourly wage within the same job without it changing the previous entries. How should it be added.

So that previous records do not get distorted, we suggest you select your Job1, which will allow you to choose Edit.  Now enter an End Date which is the last day before your raise, and save the changes. 

 

Then Select + to add a new Job 1.  The Start day will be the day your raise starts.  You can then enter the new Hourly Wage.   You can also change the Color Code so you know which day you started with the new higher wage and save your changes.

9

How do I check my App Version?

The “About Us” page in the main menu will list what version of the app you are running on your device.

10

How do I Cancel my subscription

There are many reasons why a user might have to cancel their subscription.   The procedure can change from time to time, but should be done through the network it was purchased.   This can be done efficiently by going to:  

o    How To Cancel Apple Subscription

o    How to Cancel Android Subscriptions

11

Why should I keep accurate records.

Some employers over report your income from wages and tips.

While some users are concerned about privacy, many other users have asked us to create a widget so they can proudly display their tips for the week, month and year for anyone to see.  For Android users a TipSee Widget is available for your Home page.

12

If I stack tips from multiple shifts in a day from the home page, do they total themselves?

Yes, you can enter multiple tips from the HOME page and they get added together within the same day.  The total of all tips entered in a single day is what gets displayed on the Calendar page and the Add/Edit page.  If the total for the day is wrong you can change it on the Add/Edit page.

13

TipSee is showing two totals on the Calendar page when I put in my tips.

 

Can you tell me what the totals are?

On the Calendar page the top number represents the total tips you entered for the day and the tips/hr based on how many hours you entered.

 

The second number is Tips + Wages, when Wage_and_Job-Setup has been selected under OPTIONS.

 

Your wages are calculated based on the information you entered for your job in “Wage and Job Setup”. For example if you entered $10 as your Hourly Wage, and you worked 5 hours that day, then $50 would be added to your tips.